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Newgen Solutions for Shared Services

Newgen has delivered BPM-based solutions to SSCs across the world. Our breadth of capabilities, ability to integrate technology with business processes and proven implementation resulting in faster ROI makes us the natural choice as your SSC partner. Our SSC offerings enable you to bring operational excellence to your shared processes for optimal service, quality and cost. Newgen enables SSCs to achieve Operational Excellence by enabling top-line growth, while constantly driving down the costs and improving the quality of operations.
Newgen Solutions in Banking

Newgen delivers solutions to enable Financial Institutions to stay ahead of competition in today's fiercely competitive market. The approach adopted by Newgen is centralization of operations. Newgen Business Process Management (BPM) and Enterprise Content Management (ECM) solutions help to leverage existing business and legacy systems to meet the demands of the financial marketplace.

  • Operational Efficiency and Wider Reach
  • Cost Reduction
  • De-risked process to comply to Basel II norms
  • Enable the Bank to launch new product variants/ process variants through quick and economical changes in the Workflow layer, rather than in the core systems
Newgen Solutions in Insurance

Newgen provides integrated applications for claims processing, new policy issuance, policy owner servicing, agents commission management and customer query resolution. Our Solutions allow easy access to all customer and policy information, and combine workflows with a scalable collaborative knowledge management environment.

Newgen offers Process Automation Solutions across the following Lines-Of-Business (LOBs)
  • Medical
  • Motor
  • Life Insurance
  • Personal Accident
  • Marine Cargo
Core Focus Areas
  • Facilitates Standardization and Centralization of key processes across the organization
  • Reduces cost of Transaction-Based processes
  • Makes organizations Agile by enabling creation and modification of standardized process easily across organization
  • Provides immediate process insights through monitoring, tracking and auditing tools
  • Enables continuous process improvement
  • Enhances Operational Efficiencies through process optimization, cost analysis and process performance metrics
  • Integrates Seamlessly with existing third-party applications such as ERP and CRM
  • Enables Comprehensive Capabilities for regulatory compliance
About Newgen

Newgen Software Technologies Limited is a leading global provider of Business Process Management (BPM), Enterprise Content management (ECM) and Customer Communication Management, with a global footprint of 850 installations in over 45 countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms, BPO's, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.

Newgen's Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been assessed at CMMi Level3.
Benefits from Newgen Solutions
  • Productivity Enhancement
  • Cost Reduction
  • Meeting Compliance Requirements
  • Process visibility
  • 360-degree Business Activity Monitoring
Newgen Differentiators
  • Comprehensive Suite with strong Document Management, Imaging, Scanning, Records Management and BPM capabilities
  • Graphical Process Modeler empowering business users to take ownership of their business processes
  • Scalable for managing billions of documents
  • Strong Technical Capabilities
  • Certified Records Management to comply with regulatory and legal policies


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