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Newgen Solutions for Shared Services

Newgen has delivered BPM-based solutions to SSCs across the world. Our breadth of capabilities, ability to integrate technology with business processes and proven implementation resulting in faster ROI makes us the natural choice as your SSC partner. Our SSC offerings enable you to bring operational excellence to your shared processes for optimal service, quality and cost. Newgen enables SSCs to achieve Operational Excellence by enabling top-line growth, while constantly driving down the costs and improving the quality of operations.
Newgen Solutions in Banking

Newgen delivers solutions to enable Financial Institutions to stay ahead of competition in today's fiercely competitive market. The approach adopted by Newgen is centralization of operations. Newgen Business Process Management (BPM) and Enterprise Content Management (ECM) solutions help to leverage existing business and legacy systems to meet the demands of the financial marketplace.

Benefits:
  • Operational Efficiency and Wider Reach
  • Cost Reduction
  • De-risked process to comply to Basel II norms
  • Enable the Bank to launch new product variants/ process variants through quick and economical changes in the Workflow layer, rather than in the core systems
Newgen Solutions in Insurance

Newgen provides integrated applications for claims processing, new policy issuance, policy owner servicing, agents commission management and customer query resolution. Our Solutions allow easy access to all customer and policy information, and combine workflows with a scalable collaborative knowledge management environment.

Newgen offers Process Automation Solutions across the following Lines-Of-Business (LOBs)
  • Medical
  • Motor
  • Life Insurance
  • Personal Accident
  • Marine Cargo
Core Focus Areas
  • Facilitates Standardization and Centralization of key processes across the organization
  • Reduces cost of Transaction-Based processes
  • Makes organizations Agile by enabling creation and modification of standardized process easily across organization
  • Provides immediate process insights through monitoring, tracking and auditing tools
  • Enables continuous process improvement
  • Enhances Operational Efficiencies through process optimization, cost analysis and process performance metrics
  • Integrates Seamlessly with existing third-party applications such as ERP and CRM
  • Enables Comprehensive Capabilities for regulatory compliance
About Newgen

Newgen Software Technologies Limited is a leading global provider of Business Process Management (BPM), Enterprise Content management (ECM) and Customer Communication Management, with a global footprint of 850 installations in over 45 countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms, BPO's, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.

Newgen's Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been assessed at CMMi Level3.
Benefits from Newgen Solutions
  • Productivity Enhancement
  • Cost Reduction
  • Meeting Compliance Requirements
  • Process visibility
  • 360-degree Business Activity Monitoring
Newgen Differentiators
  • Comprehensive Suite with strong Document Management, Imaging, Scanning, Records Management and BPM capabilities
  • Graphical Process Modeler empowering business users to take ownership of their business processes
  • Scalable for managing billions of documents
  • Strong Technical Capabilities
  • Certified Records Management to comply with regulatory and legal policies

ABES Engineering College



YEAR –2015

SOLUTION PROVIDED –

Newgen Software - Omni Scan Low Volume, OmniDocs Professional Services

Quantity: 4

CHALLENGES FACED BY THE CUSTOMER –

Challenges faced by the customer due to this manual handling of documents-



  • The searching of documents/student records among thousands of files was a challenge for the registrar office staff.
  • There was a risk due to loss of physical document.
  • Quality of the physical documents deteriorated over a period of time, which made the readability of the documents a challenge.
  • During/after the recruitment process if the placement company asks for a document for verification then locating the document after initiating the request, took almost a week’s time. Then the retrieved document was scanned and sent to the concerned verifier.


BENEFITS THE CUSTOMER GAINED –

  • The electronic capture and storage of the admission related documents mitigated the risk of loss/damage of physical docs.
  • The captured electronic records of students were tagged with business values which made the search very easy to retrieve the student records. There is no need to refer to the physical documents in the warehouse.
  • The access to the electronic document anytime, anywhere across all the stakeholders simultaneously in the registrar office is possible.
  • Any query for the verification of the student marks can be easily addressed in real time by searching the electronic image of the student and mailing it to the concerned verifier.

BHAI PARMANAND VIDYA MANDIR



YEAR –2012

SOLUTION PROVIDED –

Ms Windows Server Std 2008 (A.E) Oip Device Cal Ms Win Remote Desktop Services Cal 2008



Quantity: 100

CHALLENGES FACED BY THE CUSTOMER –

Software piracy (i.e. unauthorized possession, use or distribution of software) is highly damaging to the school. Since the use of pirated versions of software it results in security breach, data loss or incompatibility, potentially harmful in environment of the school and classrooms. Minor problems like lack of security, inadequate software performance, and ineffective data audits were being faced by the teachers as well as students.



BENEFITS THE CUSTOMER GAINED –

After the installation of Microsoft software the audit problem and devices are fixed. The Microsoft windows license has been purchased and the policy has been made known to administrators, teachers and students. System protection software is also attached that prevents system modification and software installation on school computers.

Aptech



Industry type –Education

Solution provided –Accops HyID

Challenges faced by the customer
  • To manage the critical business servers including Windows and Linux servers
  • Ensure auditing of the access by support team, who are privileged users
Solution provided

Aptech has deployed Accops HyID so that all access to the Windows and Linux servers goes through an audit process Benefits

Strong security as whenever a user tries to access a server using local or domain administrator account, the user must authenticate using their personal accounts and must also provide OTP for two factor authentication.


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