Hospitality solutions

Robust IT Solutions for Hospitality Industry


Go Ahead with Innovative IT Services

Medley India Infosolution Pvt. Ltd. is all here to support the hotels, restaurants, food chains, tourism companies and hospitality institutes of India with innovative information technology services. With the help of technology, strugglers in the sector can give a tough competition to their competitors. They can improve their service quality and uplift their business. Medley India aims to help you out through Thin Clients, Firewall, Networking, surveillance and software solutions at affordable prices. Updated IT solutions are provided to improve your service.


Challenges in the Hospitality Sector of India

The hospitality sector in the country is facing many challenges. We are highlighting the major ones.

Shortage of Skilled Workers

It is one of the toughest challenges the industry is dealing. The unavailability of a quality workforce of different skill levels has deteriorated the work quality of many hotels and restaurants. They fail to retain professionalism. The current study reveals that around 25000 students are trained in the sector every year, out of which 60% join the industry and the rest 40% switch to other jobs. It creates a wode gap between the demand and the supply of skilled manpower. It is one of the major obstacles that diminish the performance of hotels and restaurants.

Poor Infrastructure of Hospitality Institutes

There are two major perspectives related to the training and availability of trained professionals in the sector- Industry perspective which is all about employees or demand and institutional perspective, related to employees training institutions. The hospitality institutes fail to provide well-qualified professionals. The newly trained workers have no adequate entrepreneurial skills. They have not received training on the latest technologies because outdated pedagogies are followed by most institutes. Even the faculty are lacking in the required skills.

Poor Supply Management

Many hotels and restaurants are facing poor product supply management. Late delivery of products often becomes the reason for the poor performance of hotels. It impacts their business growth and overall development.

Using Old Technologies

When comparing hotels in India and hotels in the USA, the major difference we can see is that the hotels in the USA are more updated and well-equipped with modern technologies than hotels in India. Still, there are many hotels and restaurants in the country using old model desktops, locking doors using conventional keys, relying on old calculation methods and poor data management.

Poor Remuneration

When the remuneration of hotel employees is compared with the remuneration of people working in the IT, banking, retail, and other sectors. It comes up as a prime reason that motivates the youth of the country to switch to other job opportunities than hospitality.

Long Working Hours

Poor work management in the hospitality sector is the main reason for long working hours. It causes dissatisfaction among employees.

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How is IT Sector Contributing in the Hospitality?


Gone are the days when room booking was placed physically. These days, from 5-star to 3-star properties, in fact, small hotels are providing online booking facilities. They are using the internet services to provide remote booking facility.


The handwritten registers have been replaced with computers to manage records of customers. They are using smart data management to maintain the work record of employees also.


Almost all hospitality properties have free Wi-Fi service for their customers to provide faster downloading and browsing.


Hotels and restaurants have their own web portals from where consumers can directly book their tables or rooms. They have newsletters service to keep users updated with their services.


Many big investors in the sector have even launched their personal apps to connect with their regular customers. The service is helping them to stay connected with customers and maintain happy relationships.

How Does Medley India Helping the Hospitality Sector?

Replacing Desktop with Thin Clients

A Thin Client is a Remote Desktop Protocols (RDP) which is like Windows Terminal Services and Citrix ICA. The innovative technology can give hotels control on several systems with one hardware. The sensitive files and records will be stored in the data center giving the data extra protection. Our service aims to equip your premise with Thin Clients.


We offer high-quality networking solutions to the hospitality sector by providing durable routers, switches, cables, and a WiFi connection. Your internet service will be uninterrupted and with high speed. Our dedicated internet service will never let you down.

Hardware Services

Medley India is one stop for getting Hardware products. Hotels looking White Boards, projectors, monitors and the fast server can contact us. We offer international standard projectors and white boards to equip your conference hall with the best technology.


Security solution of Medley India is robust. Firewall solutions and hardware firewall solutions, both are designed to block unauthorized access to computers in your network. We install a hardware firewall to save your money in maintenance and installation. Our Firewall standard capabilities include Network address translation, Packet filtering, stateful protocol protection and virtual private networking.


Medley India provides intelligent retail surveillance solutions to meet all kinds of challenging demands. We strive to save your money in the surveillance by remote management platforms such as CMS and POS. High-quality ISO certified CCTV cameras, digital data recorders, and physical intrusions are some of our high-end services.

Software & Cloud Data Storage

Hotels and restaurants maintain monthly and yearly data. Some of them are sensitive and highly important. Our cloud data storage facility will keep your files intact. You will never lose them even the system is damaged or corrupted. To make your calculation of the budget, tax, GST and every prospect, you can get software solutions from us. Customized programs have been designed considering your needs. Get employee management tools, GST software and any software which you think that can boost your business can be ordered from us.

CUSTOMER – Lazza Ice Cream

YEAR – 2004

VXL ‘Itona’ thin clients

As a large and well established company that operates over many existing locations, Lazza faced a growing number of IT challenges. In particular, the existing desktop PC hardware was proving to be a drain on resources due to product reliability and the on-going high maintenance costs. Furthermore, to support the company’s growing number of locations, 27 to date, Lazza also recognised the need for a reliable and class-leading, server based I.T. infrastructure that not only made economic sense, but was scalable, offered centralised and remote management as well as excellent security.

Lazza selected the VXL ‘Itona’ range of desktop thin clients, in particular, TC43, C and 65 series including both Linux and WES 7 operating systems.
Importantly, the switch to VXL thin clients as opposed to traditional PC desktops also had a beneficial effect on the company’s annual IT capital and maintenance expenditure and due to thin client’s lower power consumption, also ensured greater power consumption savings.
The outstanding product performance was very important, but it was also VXL’s ability to recommend the right IT solutions and show the cost savings to our business that was also critical”. "Furthermore, it only took a few minutes to deploy the thin clients compared to PCs and combined with the quick After Sales support, made VXL solution an even more attractive proposition."
CUSTOMER – The Oberoi

YEAR – 2015

VXL Itona
Quantity: 40

  • Technology is outpacing investment.
  • Commodities cost more
  • No Security and management
  • Requires maintenance, operational efficiency & productivity.

      • A more secure environment with business-critical data and applications managed from a centralized server and not from vulnerable remote terminals or desktops.
      • Significantly reduced power and energy consumption to support an organization's key green initiatives.
      • More efficient and secure exchange of information and data than traditional PCs - a centrally managed network feeding a series of thin clients across the hotel.
      • Simplified Management, Enhanced Security and Increased Productivity.
CUSTOMER – Sheraton Gateway LAX, Los Angeles

YEAR – 2010

SOLUTION PROVIDED – Ruckus ZoneFlex System

They were looking for a robust wireless LAN (WLAN) system that was simple to install, easy to manage and provided consistent performance at range with the least amount of disruption.
The requirements-
  • Ubiquitous Wi-Fi to cover 802 guest rooms, 500,000+ square feet
  • Support for Wi-Fi meshing and Centralized management
  • Seamless integration with existing network infrastructure and Multiple SSID support
  • VLAN mapping per SSID and Dynamic RF management support
  • Reliable, long range connectivity and Minimal AP deployment
  • Simplifed remote management and upgrading

It’s proven to be one of the easiest-to-use, yet most feature-rich, Wi-Fi systems. The benefits-
  • Complete Wi-Fi coverage
  • Seamless integration with existing network architecture and infrastructure
  • Strong, adaptive Wi-Fi signaling with Each AP provides coverage to 17 rooms
  • Reliable Wi-Fi signals that provide consistent performance and Automatic interference avoidance
  • Entire WLAN remotely managed by service provider
CUSTOMER – Sandals Resorts

YEAR - 2009

SOLUTION PROVIDED – ZoneFlex Smart Mesh outdoor/indoor AP’s ZoneDirector WLAN controllers

Sandals wanted to use digital signs that informed guests about activities, events and services. They wanted to use wireless for point-of-sale services as well as voice over IP so staff could easily stay in touch as they roamed about the resorts. Sandals need unified management, simplified deployment and Single point of administration with Complete Wi-Fi coverage. They require Consistent performance everywhere, Access points without Ethernet cabling and reliable support for streaming video, voice and data applications.

The Ruckus ZoneFlex system was simply the most cost effective wireless LAN system we could find with the precise set of functions we needed — indoors and out.
Benefits -
  • Unified administration and management
  • Extended signal coverage with fewer APs
  • More reliable Wi-Fi connectivity
  • Simplified management from a single console
  • Ability to support video and voice
CUSTOMER – Hyatt Hotels & Resorts, Australia

YEAR – 2011

Ruckus ZoneFlex indoor/outdoor access points

Comprehensive Wi-Fi coverage was one of the major challenges facing Hyatt. Providing consistent Wi-Fi coverage to every room, corridor and public space can often be challenging. Hyatt began evaluating other Wi-Fi products to replace its current network. In addition to increasing Wi-Fi coverage across its hotels, Hyatt required a solution that was aesthetically pleasing as well as being quick and easy to deploy to minimise cost and disruption to the business. Hyatt also needed to consider the needs of the varied business events and conferences it hosts.

Since the Ruckus deployment, they’ve been able to successfully provide Wi-Fi to events with up to 800 people with the signal remaining strong. Not only that, they’re also able to minimise any interruptions to guests as it’s very easy to run and maintain. They significantly reduced number of APs across portfolio of hotels while also improving strength of coverage. With increased stability and consistency of performance, Hyatt Hotels have seen a decrease in complaints regarding Wi-Fi signal and Future-proofing tomorrow’s hotel experience.
CUSTOMER – Concord Hospitality Enterprises, North America

YEAR – 2009

SOLUTION PROVIDED – WatchGuard System Manager (WSM) software

The company needed a VPN solution that would work with any locally based Internet service provider, centralize security to minimize the need for onsite IT talent, and allow hotel employees to focus on hospitality, not technology.

The WatchGuard drag-and-drop VPN capability allows them to create the secure connection in 60 seconds. “Using the WatchGuard interface, it's literally as easy as a drag-and-drop from one firewall onto another, and a VPN is constructed.” It is a Solution for the Long Run, time Saving and effort through Centrally Managed Security.


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