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Newgen Solutions for Shared Services

Newgen has delivered BPM-based solutions to SSCs across the world. Our breadth of capabilities, ability to integrate technology with business processes and proven implementation resulting in faster ROI makes us the natural choice as your SSC partner. Our SSC offerings enable you to bring operational excellence to your shared processes for optimal service, quality and cost. Newgen enables SSCs to achieve Operational Excellence by enabling top-line growth, while constantly driving down the costs and improving the quality of operations.
Newgen Solutions in Banking

Newgen delivers solutions to enable Financial Institutions to stay ahead of competition in today's fiercely competitive market. The approach adopted by Newgen is centralization of operations. Newgen Business Process Management (BPM) and Enterprise Content Management (ECM) solutions help to leverage existing business and legacy systems to meet the demands of the financial marketplace.

Benefits:
  • Operational Efficiency and Wider Reach
  • Cost Reduction
  • De-risked process to comply to Basel II norms
  • Enable the Bank to launch new product variants/ process variants through quick and economical changes in the Workflow layer, rather than in the core systems
Newgen Solutions in Insurance

Newgen provides integrated applications for claims processing, new policy issuance, policy owner servicing, agents commission management and customer query resolution. Our Solutions allow easy access to all customer and policy information, and combine workflows with a scalable collaborative knowledge management environment.

Newgen offers Process Automation Solutions across the following Lines-Of-Business (LOBs)
  • Medical
  • Motor
  • Life Insurance
  • Personal Accident
  • Marine Cargo
Core Focus Areas
  • Facilitates Standardization and Centralization of key processes across the organization
  • Reduces cost of Transaction-Based processes
  • Makes organizations Agile by enabling creation and modification of standardized process easily across organization
  • Provides immediate process insights through monitoring, tracking and auditing tools
  • Enables continuous process improvement
  • Enhances Operational Efficiencies through process optimization, cost analysis and process performance metrics
  • Integrates Seamlessly with existing third-party applications such as ERP and CRM
  • Enables Comprehensive Capabilities for regulatory compliance
About Newgen

Newgen Software Technologies Limited is a leading global provider of Business Process Management (BPM), Enterprise Content management (ECM) and Customer Communication Management, with a global footprint of 850 installations in over 45 countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms, BPO's, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.

Newgen's Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been assessed at CMMi Level3.
Benefits from Newgen Solutions
  • Productivity Enhancement
  • Cost Reduction
  • Meeting Compliance Requirements
  • Process visibility
  • 360-degree Business Activity Monitoring
Newgen Differentiators
  • Comprehensive Suite with strong Document Management, Imaging, Scanning, Records Management and BPM capabilities
  • Graphical Process Modeler empowering business users to take ownership of their business processes
  • Scalable for managing billions of documents
  • Strong Technical Capabilities
  • Certified Records Management to comply with regulatory and legal policies

Harvest Gold



YEAR –2013

SOLUTION PROVIDED –

Accops (Private Cloud): Secure remote access solution using HySecure

Number of license: 200

CHALLENGES FACED BY THE CUSTOMER –

Harvest has a India wide presence and requires access to their web based application (Sicon, VTM) and other corporate applications across India. They use Sicon and VTM as ERP and need to deliver it to end users (Depot). While accessing Web Based ERP Harvest used to faced lots of challenges like If the Primary gateway of any ERP goes down, they have to manually switch to secondary gateway and doing this process to multiple users was lengthy process. Control over internet was also a biggest challenge for end users. Before HySecure they were having Web filtering solution which slowed down their ERP.



The major challenges are:

  • Security and Reliability
  • Dependence
  • On single gateway service


BENEFITS THE CUSTOMER GAINED –

  • They protect the end users machine from Internet attacks and unwanted Internet access by user.
  • User is allowed to access only the published applications configured by Harvest IT team on HySecure server and corporate network.
  • Only secured and locked down end user machines can connect to the data center without creating point-to-point network or buying too costly MPLS network.

SAHU EXPORTS



YEAR -2012

SOLUTION PROVIDED -

Vxl Thin Clients

Quantity: 100

CHALLENGES FACED BY THE CUSTOMER -

Sahu Exports was is expansion phase in year and wanted a cost effective low failure machine for using ERP in the manufacturing area which has high heat, Dust and Humidity environment. With VXL ITONA 7C00-L2F5R5, and later Vxl TC D00S L5F5R6, both Linux embedded we provided a solution on Microsoft Remote desktop services using which they further connect to Microsoft Remote desktop services to give a virtual desktop to the user.



BENEFITS THE CUSTOMER GAINED –

Reduced Downtime of the machines in the factory environment, lower maintenance and Lower Total cost of Ownership.

Principle in India

Customer – Aditya Birla Group

Industry type – manufacturing

Solution provided – Accops HyDesk

Challenges faced by the customer
  • Due to company factories’ extreme environment including heat, dust, chemical and humidity, desktops were not working efficiently.
  • Could not find high quality, rugged devices for the factory environment


Solution provided
  • Went for HyDesk to be very rugged devices
  • Small form factor and with completely on board design with no fans and no cables.


Benefits
  • The embedded design reduced the risk of the rust and plastic melting.
  • The low power consuming HyDesk HY2000 device requires no cooling and can work in high temperatures.
  • Integration with HyWorks ensured that the IT person does not need to visit each location to manage the virtual desktop or device configuration.
Customer - Thermax

Industry type- Manufacturing

Solution provided – Accops HySecure

Challenges faced by the customer
  • Needed secure access to business applications like ERP, CRM, Emails from branch offices, factories and when on-road.
  • Needed a secure access method to allow vendors and consultants to have time bound access to specific applications with strong endpoint entry control.


Solution provided
  • Accops Hysecure


Benefits
  • Successfully delivering business applications securely to end users.
  • The performance, simplicity and flexibility of HySecure solution has been the best among the competitive products.

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