ZEE NEWS LIMITED

YEAR –2013

SOLUTION PROVIDED –

Ruckus ZoneFlex WiFi

Quantity: 4

CHALLENGES FACED BY THE CUSTOMER –

• Unreliable wireless for handheld supply chain devices.
• Unreliable wireless for handheld inventory control PDAs.
• High capacity for dense client connectivity.
• High coverage for vast two million square foot manufacturing facility.
• Robust VoIP capabilities.

BENEFITS THE CUSTOMER GAINED –

• Up to four-fold increase in production line product scanning.
• Higher speed Wi-Fi data rates at longer ranges, eliminating many “Wi-Fi dead spots”.
• Improved quality and reliability of VOIP system.
• Entire manufacturing plant has coverage and capacity for their handheld supply chain inventory management devices.
• Handheld performance no longer an issue.
• Lowered cost of supply chain management.

Customer – The Hindu

Year – 2016

Solution provided – Netmagic cloud

Challenges faced by the customer

• Underlying centralized IT infrastructure was not adequate to handle business growth
• The digital platforms were unreliable with high downtime during heavy traffic surges because of unplanned events and breaking news scenarios

Solution provided

• Co-located production and DR environments at separate Netmagic datacenters
• Infrastructure Management Services – managing OS, DB, networking infrastructure etc
• Opted for Disaster Recovery-as-a Service

Benefits of Netmagic cloud

• Ease of management with a single window to monitor their entire IT infrastructure – network, servers, application, availability and performance
• Improved system agility
• Better infrastructure and network performance
• Better cost efficiencies with outsourced environment

Customer –Dish TV

Industry type –Service Industry

Solution provided - Netmagic's Hybrid Cloud and DRaaS Solutions

Challenges faced by the customer

• Lack of support from the provider , need from the setup was uptime of the hosted infrastructure - which was provided much below the committed levels by the service provider
• IT setup was impending expansion
• Besides hardware related challenges faced by Dish TV, they had growing concerns about monitoring and IT infrastructure management

Solution provided

• Hybrid Cloud model with Applications and Websites hosted on a public cloud solution and a dedicated cluster for their databases
• Storage replication solution using EMC Recovery Point
• Security solution – Dedicated Firewall with IDS
• IPS Complete tool-driven managed DR solution – DRaaS

Benefits

• Availability of immediate instance for all infrastructure needs - agility is key to the business at Dish TV and this is clearly a plus.
• Dish TV is able to have a fully resilient IT setup with a robust and managed DR setup, redundancy and resiliency at application as well as storage level
• Ability to manage their technology obsolesce risk by being able to quickly upgrade their older infrastructure to newer
• A key benefit that Dish TV has been able to derive is to manage performance of their mission-critical revenue-generating areas on the cloud

Customer –Dish TV

Industry type –Service Industry

Solution provided - Netmagic's Hybrid Cloud and DRaaS Solutions

Challenges faced by the customer

• Lack of support from the provider , need from the setup was uptime of the hosted infrastructure - which was provided much below the committed levels by the service provider
• IT setup was impending expansion
• Besides hardware related challenges faced by Dish TV, they had growing concerns about monitoring and IT infrastructure management

Solution provided

• Hybrid Cloud model with Applications and Websites hosted on a public cloud solution and a dedicated cluster for their databases
• Storage replication solution using EMC Recovery Point
• Security solution – Dedicated Firewall with IDS
• IPS Complete tool-driven managed DR solution – DRaaS

Benefits

• Availability of immediate instance for all infrastructure needs - agility is key to the business at Dish TV and this is clearly a plus.
• Dish TV is able to have a fully resilient IT setup with a robust and managed DR setup, redundancy and resiliency at application as well as storage level
• Ability to manage their technology obsolesce risk by being able to quickly upgrade their older infrastructure to newer
• A key benefit that Dish TV has been able to derive is to manage performance of their mission-critical revenue-generating areas on the cloud

CUSTOMER – Jagran Prakashan Limited

YEAR – 2012

SOLUTION PROVIDED –
PROPALMS TSE with Maintenance
Quantity: 300

CHALLENGES FACED BY THE CUSTOMER –

• Resulting into a business loss due to delayed acceptance of material.
• Due to trivial components, the bigger shipments were delayed.
• Serious security issues as their ERP & ASN Portal was only accessible from the Private cloud over MPLS network.

BENEFITS THE CUSTOMER GAINED –

• no special s/w or h/w deployment @ Supplier level – Clientless browser based access.
• Dynamic Risk based Device Entry control based on MAC Add, WAN IP add, End point consistency check etc.
• Multi factor authentication using OTP (email token or SMS token) integrated in the solution.

CUSTOMER – Uniglobe Air Travel Bureau

YEAR – 2009

SOLUTION PROVIDED – ACT! By Sage CRM solution

CHALLENGES FACED BY THE CUSTOMER –
They were looking for a solution that could assist us in tracking detailed contact information including notes, history, customer communication and sales opportunities all tied to potential and existing customers for a complete integrated view. Also, they were looking for a mass mailing tool that could send personalized news letters to customers, giving complete analysis on the success rate of the campaign.

BENEFITS THE CUSTOMER GAINED –
ACT! by Sage is the #1 selling contact and customer management solution used effectively by more than 2.8 million users and over 43,000 additional corporate customers, including individual professionals, small business owners, corporate teams, and anyone who regularly works with contacts.
ACT! by Sage Premium is specifically designed to benefit larger teams of users with increased data sharing capabilities, group scheduling functionality, advanced opportunity tracking and customization capabilities, robust dashboards and reports, and multiple security levels.

CUSTOMER – Modern Properties

YEAR – 2004

SOLUTION PROVIDED – ACT! By Sage Premium and Swiftpage

CHALLENGES FACED BY THE CUSTOMER –
Customer interaction is restricted to completion of a particular project without any method to maintain a consolidated customer repository with customer contact details and personal information. Sustained customer interaction is required to generate repeat business. Property master needs to be maintained with a multiple criteria based robust search engine to provide customers with updated and comprehensive information. Enquiries need to be registered and sales opportunities need to be actively tracked to provide top management view into sales pipeline. Schedule of activities is needed to ensure that no enquiry is lost.

BENEFITS THE CUSTOMER GAINED –
Streamlined tracking of enquiry from start to closure creating a sales funnel. Provides real time view of sales funnel to top management with information on hot and cold leads. Activity scheduler records activities that need to be completed in the sales process and throws up reminders as pop-ups. Central customer database maintains record of customer transactions, contact and personal information and communication history in a single window. Swiftpage enables sending of regular emails to customers for sustained contact management.

CUSTOMER – UNIGLOBE ATB (Air Travel Bureau Limited)

YEAR – 2015

SOLUTION PROVIDED –
Cyberoam Firewall Quantity: 12

CHALLENGES FACED BY THE CUSTOMER –
UNIGLOBE Travel is a leading provider of travel management services to small to mid-size enterprise (SME) and leisure clients through its network. It was their own decision to replace WatchGuard firewall with the Cyberoam firewall. The problems they faced were:

• Need for Web and Application Filtering
• User Accountability Issues, Virus and Malware Threat
• Prevent users from accessing unproductive, harmful and malware-laden websites which can expose the company’s network to cyber threats.
• Restricting uploading/downloading of streaming media, which occupied precious bandwidth.
• Need to provide Internet access to users for business purposes and to ensure speed and security of content.
• Need for deployment of a proper user accountability solution which could log and monitor the entire browsing pattern of a user.

BENEFITS THE CUSTOMER GAINED –
After deploying Cyberoam in the network, the benefits that they notice are:

• Secured dynamic IP environments.
• Simplified audit with instant user identification.
• Blended Security, Connectivity and Productivity.
• Simplified security management.
• Supports SaaS deployments and Cloud environment.
• Supports creation of work profile-based groups across distributed locations.
• Supports applications that work on real-time updates.

CUSTOMER – UNIGLOBE ATB (Air Travel Bureau Limited)

YEAR – 2015

SOLUTION PROVIDED –
Cyberoam Firewall Quantity: 12

CHALLENGES FACED BY THE CUSTOMER –
UNIGLOBE Travel is a leading provider of travel management services to small to mid-size enterprise (SME) and leisure clients through its network. It was their own decision to replace WatchGuard firewall with the Cyberoam firewall. The problems they faced were:

• Need for Web and Application Filtering
• User Accountability Issues, Virus and Malware Threat
• Prevent users from accessing unproductive, harmful and malware-laden websites which can expose the company’s network to cyber threats.
• Restricting uploading/downloading of streaming media, which occupied precious bandwidth.
• Need to provide Internet access to users for business purposes and to ensure speed and security of content.
• Need for deployment of a proper user accountability solution which could log and monitor the entire browsing pattern of a user.

BENEFITS THE CUSTOMER GAINED –
After deploying Cyberoam in the network, the benefits that they notice are:

• Secured dynamic IP environments.
• Simplified audit with instant user identification.
• Blended Security, Connectivity and Productivity.
• Simplified security management.
• Supports SaaS deployments and Cloud environment.
• Supports creation of work profile-based groups across distributed locations.
• Supports applications that work on real-time updates.